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Fundamental concepts of Constellation

  • Module

    Fundamental concepts of Constellation

    3 Topics

    40 mins

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

UX design fundamentals

Initiating a call from a messaging interaction

  • Module

    Initiating a call from a messaging interaction

    1 Topic

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Pega case management for designers

  • Module

    Pega case management for designers

    10 Topics

    1 hr 50 mins

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega UX solution advantages

  • Module

    Pega UX solution advantages

    7 Topics

    1 hr 30 mins

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

Pega UX solutions

Pega Web Mashup

Reviewing log files

Setting chat and messaging behavior

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