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Insights
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Module
Insights
4 Topics
25 mins
Pega Process Mining -
Use Insights to capture your observations and save them to reports as you analyze the data. You can collaborate with other users by sharing these...
Integrating applications with Pega Robot Manager
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Module
Integrating applications with Pega Robot Manager
3 Topics
35 mins
Pega Robot Manager 8.5.3 -
Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...
Intelligent guided sales
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Module
Intelligent guided sales
2 Topics
15 mins
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Pega Sales Automation™ provides configurable sales processes tailored to your customers and products. This guidance, reinforced by artificial...
Intelligent recording of automations
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Module
Intelligent recording of automations
4 Topics
30 mins
Pega Robotic Automation 22.1 -
The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...
Intelligent routing
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Module
Intelligent routing
4 Topics
1 hr
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Interacting with customers using a chatbot
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Module
Interacting with customers using a chatbot
3 Topics
30 mins
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In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...
Interaction Portal for Pega Collections
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Module
Interaction Portal for Pega Collections
5 Topics
55 mins
Pega Customer Service 8.7 -
Learn about the views and sections of the Interaction Portal in Pega Collections™, which address the specific needs of the CSRs and managers of...
UI from the designer perspective
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Module
UI from the designer perspective
11 Topics
1 hr 16 mins
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This module introduces the fundamental principles of designing for UI and reviews common UI elements, errors, and solutions.
Know Your Customer
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Module
Know Your Customer
4 Topics
35 mins
Pega Client Lifecycle Management for Financial Services 8.7 -
Financial institutions are legally obliged to adhere to Know Your Customer (KYC) laws and regulations, which ensure that customers are not involved in...
Knowledge Buddy integration
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Module
Knowledge Buddy integration
3 Topics
25 mins
Pega Knowledge Buddy '24.1 -
This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...