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Circumstancing

  • Module

    Circumstancing

    4 Topics

    55 mins

    Pega Platform 8.2 Visible to all users
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Circumstancing case processing

Creating a Pega Platform application

Debugging and performance

  • Module

    Debugging and performance

    11 Topics

    3 hrs

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides tools to debug applications and evaluate application performance through performance statistics, events, and system logs...

Debugging system performance

Measuring system performance

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to all users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Promoting rule reuse with relevant records

Reviewing log files

Voice AI components

  • Module

    Voice AI components

    2 Topics

    15 mins

    Pega Customer Service 8.7 Visible to all users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

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