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Customer Service Developer

Conversational Channels

Case Management

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Language

English
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Library

Product Training

Type

Mission

Module

Skill Level

Beginner

Advanced

Capability

Case Management

Conversational Channels

Chat and Messaging

Data Integration

DX API

Decision Management

Low-Code App Development

Reporting

Voice AI

Role

Account Executive

Business Architect

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Customer Service Developer

Decisioning Architect

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Pega Customer Service Case Management Edition

Mission

Pega Customer Service Case Management Edition

2 Modules

3 Challenges

1 hr 30 mins
Pega Customer Service 8.7 Visible to: All users
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Digital Messaging

Mission

Pega Digital Messaging

8 Modules

7 Challenges

5 hrs 40 mins

Pega Customer Service '23 Pega Customer Service 8.8 Pega Customer Service 8.6
Visible to: All users
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Digital messaging

Module

Digital messaging

3 Topics

25 mins

Pega Customer Service 8.8 (Français)
Visible to: All users
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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