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Modeling data in Constellation applications

  • Module

    Modeling data in Constellation applications

    4 Topics

    55 mins

    Pega Platform '23 Visible to: All users
  • Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Pega Email Bot configuration

  • Module

    Pega Email Bot configuration

    3 Topics

    45 mins

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Platform applications

Pega positioning for Business Architects

Pega tools that support Scrum for Business Architects

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Topics

    25 mins

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Reviewing log files

Role of a Pega Business Architect

Routing email based on content

Script adherence

  • Module

    Script adherence

    3 Topics

    20 mins

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

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