Learn how to apply the Discover phase of Pega Express™ to approach customer service outcomes. Identify the desired business outcomes and Microjourneys...

Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted...

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Familiarize yourself with the business problems that Pega Client Lifecycle Management and Know Your Customer ^TM can solve. The Pega CLM and KYC...

Become familiar with Pega's Software-as-a-Service offering by understanding the standard Pega Cloud® Services package, as well as the responsibilities...

Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...