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Pega Customer Decision Hub for Collections

  • Module

    Pega Customer Decision Hub for Collections

    6 Topics

    45 mins

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega Customer Service performance considerations

  • Module

    Pega Customer Service performance considerations

    3 Topics

    30 mins

    Pega Customer Service 8.8 Visible to: All users
  • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Platform applications

Pega positioning for Business Architects

Pega Process AI overview

Pega tools that support Scrum for Business Architects

Performing Pega scenario testing

  • Module

    Performing Pega scenario testing

    6 Topics

    35 mins

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...

Performing Pega unit testing

  • Module

    Performing Pega unit testing

    7 Topics

    53 mins

    All Products Visible to: All users
  • This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...

Pipeline templates

  • Module

    Pipeline templates

    6 Topics

    41 mins

    All Products Visible to: All users
  • This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...

Predicting case completion

  • Module

    Predicting case completion

    1 Topic

    15 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

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