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Language

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Product Training

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Module

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Beginner

Advanced

Capability

Case Management

Data Integration

Data Management

DX API

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Dev/Designer Studio

Installation and Deployment

Low-Code App Development

Project Delivery

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Voice AI

Role

Customer Service Developer

Implementing service requests

Module

Implementing service requests

3 Topics

20 mins
Pega Customer Service 8.7 Visible to: All users
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service Case Management Edition introduction

Module

Pega Customer Service Case Management Edition introduction

3 Topics

20 mins
Pega Customer Service 8.7 Visible to: All users
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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