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Automating actions when a property value changes

Coexistence for Constellation service requests

  • Module

    Coexistence for Constellation service requests

    5 Topics

    40 mins

    Pega Customer Service 8.8 Visible to all users
  • Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

Conduct usability testing

  • Module

    Conduct usability testing

    3 Topics

    20 mins

    Visible to all users
  • Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

Defining a reporting strategy

  • Module

    Defining a reporting strategy

    3 Topics

    20 mins

    Visible to all users
  • Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Securing and auditing data

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