Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...

Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...