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Robotic Process Automation

Customer Service Developer

Business Architect

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Language

(-) English

Library

Product Training

Type

Module

Mission

Skill Level

Beginner

Advanced

Capability

Case Management

Conversational Channels

Chat and Messaging

Email

Data Integration

DX API

Decision Management

Low-Code App Development

Next Best Action

Reporting

Robotic Process Automation

Security

User Experience

Voice AI

Role

Business Architect

Customer Service Developer

Decisioning Architect

Lead System Architect

Next-Best-Action Designer

Robotics System Architect

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System Architect

Pega Robotic Process Automation Overview

Mission

Pega Robotic Process Automation Overview

1 Module

1 hr 15 mins

Pega Robotic Automation 22.1
Visible to: All users
Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...

Implementing service requests

Module

Implementing service requests

3 Topics

20 mins
Pega Customer Service 8.7 Visible to: All users
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service Case Management Edition introduction

Module

Pega Customer Service Case Management Edition introduction

3 Topics

20 mins
Pega Customer Service 8.7 Visible to: All users
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Pega Robotic Process Automation

Module

Pega Robotic Process Automation

8 Topics

1 hr 5 mins

Pega Robotic Automation 22.1
Visible to: All users
Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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