This module outlines the concepts, importance, and the implementation of DevOps practices.

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...