Search
Features of the Pega Constellation design system
-
Module
Features of the Pega Constellation design system
5 Topics
1 hr 15 mins
-
In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail.
Features of the Pega Cosmos design system
-
Module
Features of the Pega Cosmos design system
5 Topics
1 hr 15 mins
-
In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail.
Form autofill
-
Module
Form autofill
3 Topics
20 mins
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Implementing and deploying Pega Care Management
-
Module
Implementing and deploying Pega Care Management
6 Topics
55 mins
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Integrating external data
-
Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Pega case management for designers
-
Module
Pega case management for designers
10 Topics
1 hr 50 mins
-
In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega UX solution advantages
-
Module
Pega UX solution advantages
7 Topics
1 hr 30 mins
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Voice AI introduction
-
Module
Pega Voice AI introduction
2 Topics
25 mins
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
-
Module
Script adherence
3 Topics
20 mins
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...
Service requests
-
Module
Service requests
9 Topics
50 mins
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...