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Robotic Process Automation

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Language

English

Library

Product Training

Type

Mission

Module

Challenge

Skill Level

Beginner

Product

Capability

Artificial Intelligence

Voice AI

Case Management

Conversational Channels

Email

Data Integration

Decision Management

Enterprise Application Development

Dev/Designer Studio

Next Best Action

Robotic Process Automation

User Experience

Role

Customer Service Developer

Robotics System Architect

Pega Voice AI

Mission

Pega Voice AI

8 Modules

2 hrs 50 mins

Pega Customer Service 8.7
Visible to all users
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Robotic Solution Development for Citrix

Mission

Robotic Solution Development for Citrix

3 Modules

3 Challenges

3 hrs 35 mins
Pega Robotic Automation 19.1 Visible to all users
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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