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Pausing and resuming Case processing
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Module
Pausing and resuming Case processing
1 Topic
15 mins
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Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...
Cases and Events
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Module
Cases and Events
3 Topics
20 mins
Pega Process Mining -
On the Cases and Events page, view key details such as the Case distribution over time. Analyze specific Cases at a detailed level in a table or...
CDH architecture and design
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Module
CDH architecture and design
4 Topics
30 mins
Pega Customer Decision Hub 8.5 -
In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...
CDH Microjourney Workshop
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Module
CDH Microjourney Workshop
2 Topics
20 mins
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In this module, you learn about the concept of the CDH Microjourney Workshop, its position in the sales cycle, and how to perform the workshop.
CDH Solution Alignment Workshop
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Module
CDH Solution Alignment Workshop
1 Topic
10 mins
Pega Customer Decision Hub 8.5 -
In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.
Center-out architecture
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Module
Center-out architecture
6 Topics
40 mins
Pega Customer Service 8.8 -
The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...
Circumstancing Case processing
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Module
Circumstancing Case processing
4 Topics
50 mins
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Citrix robotic project design
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Module
Citrix robotic project design
1 Topic
25 mins
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Claim navigation in Pega Smart Claims Engine
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Module
Claim navigation in Pega Smart Claims Engine
5 Topics
1 hr 20 mins
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Client due diligence
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Module
Client due diligence
4 Topics
45 mins
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Financial institutions are legally obligated to understand with whom they are engaging in business and the risks. Due diligence requirements, which...