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Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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Challenge
Linking Cases and Case Types in Constellation applications
4 Tasks
35 mins
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Merging rule branches using the Merge pipeline
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Challenge
Merging rule branches using the Merge pipeline
7 Tasks
15 mins
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You are the PegaGP Release Manager and an Application Developer for the PegaGP application.
As the Release Manager, you are responsible for managing...
Performing Pega scenario testing
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Challenge
Performing Pega scenario testing
2 Tasks
15 mins
Pega Platform 8.7 -
A member service representative needs to perform the following actions for an Assistance Request application:
- Add a new household using the
Performing Pega unit testing
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Challenge
Performing Pega unit testing
3 Tasks
15 mins
Pega Platform 8.7 -
For an Assistance Request case, when users enter the make of a vehicle, one or more associated vehicles are displayed in the Vehicle list. Users...
Running application-level test coverage
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Challenge
Running application-level test coverage
2 Tasks
10 mins
Pega Platform 8.7 -
As an application developer, capture the test coverage of your Pega Platform™ application. Test coverage metric can be used to understand if there are...
Running Pega Customer Decision Hub setup wizard
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Challenge
Running Pega Customer Decision Hub setup wizard
4 Tasks
45 mins
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Unit-Test-Regeln
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Challenge
Unit-Test-Regeln
4 Tasks
15 mins
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Wenn ein Benutzer bei einem Case „Assistance Request“ wegen Pannenhilfe die Fahrzeugmarke eingibt, werden ein oder mehrere zugeordnete Modelle in der...