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Customer Service Developer

  • Mission

    Customer Service Developer

    1 Mission

    6 Modules

    6 Challenges

    12 hrs 50 mins

    Visible to all users
  • In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...

Customer Service Low-Code Developer

  • Mission

    Customer Service Low-Code Developer

    2 Missions

    7 Modules

    7 Challenges

    8 hrs 50 mins

    Visible to all users
  • Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...

Email Bots for Pega Customer Service

  • Mission

    Email Bots for Pega Customer Service

    4 Modules

    3 Challenges

    2 hrs 40 mins

    Visible to all users
  • Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Cosmos Designer

  • Mission

    Pega Cosmos Designer

    5 Modules

    6 hrs 21 mins

    Visible to all users
  • The Pega Cosmos Designer Mission prepares you to conceptualize, plan, and prototype designs for a Pega application using the Pega Cosmos design system...

Pega Customer Decision Hub Foundation

  • Mission

    Pega Customer Decision Hub Foundation

    3 Modules

    4 Challenges

    2 hrs 35 mins

    Visible to all users
  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Customer Service Foundation

Pega Sales Automation Foundation

Best practices for the Pega Cosmos design system

  • Module

    Best practices for the Pega Cosmos design system

    7 Topics

    1 hr 45 mins

    Visible to all users
  • In this module, learn the best practices for designing in the Pega Cosmos design system, including how to work with general design standards, theming...

Design system history and definition

  • Module

    Design system history and definition

    3 Topics

    41 mins

    Visible to all users
  • This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...

Determination of user and business needs

  • Module

    Determination of user and business needs

    4 Topics

    47 mins

    Visible to all users
  • This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...

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