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Looking for instructor-led training?
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Mission
Always-On Outbound Customer Engagement
7 Modules
7 Challenges
5 hrs 55 mins
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
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Mission
Application Development Foundation
1 Mission
7 Modules
2 Challenges
18 hrs
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Begin your journey to learn about Pega’s Application Development capability
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Mission
Business Agility in 1:1 Customer Engagement
3 Modules
1 Challenge
1 hr 25 mins
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
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Mission
Business Architect
2 Missions
2 Modules
26 hrs 35 mins
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Begin your journey as a business architect with the Pega technology by learning the capabilities of App Studio to develop applications on the Pega...
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Mission
Case Management Foundation
13 Modules
13 Challenges
9 hrs 5 mins
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Begin your journey to learn about Pega’s Case Management capability.
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Mission
Case Management Intermediate
5 Modules
4 Challenges
5 hrs 55 mins
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Continue learning about case management using Pega Platform™.
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Mission
Cross-Sell on the Web
7 Modules
11 Challenges
6 hrs 45 mins
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Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
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Mission
Cross-Sell on the Web Extended
1 Mission
7 Modules
10 Challenges
15 hrs 5 mins
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
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Mission
Customer Service Developer
1 Mission
6 Modules
6 Challenges
13 hrs
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In this misson, students learn how to customize a Pega Customer Service™ application. Students use Dev Studio to create customer composite tabs...
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Mission
Customer Service Low-Code Developer
2 Missions
7 Modules
7 Challenges
9 hrs
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Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...