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Mission
Always-On Outbound Customer Engagement
7 Modules
7 Challenges
5 hrs 15 mins
Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Mission
Application Development Foundation
1 Mission
7 Modules
2 Challenges
18 hrs
Begin your journey to learn about Pega’s Application Development capability
Mission
Business Architect
2 Missions
2 Modules
38 hrs 2 mins
Begin your journey as a business architect with the Pega technology by learning the capabilities of App Studio to develop applications on the Pega...
Mission
Case Management Foundation
13 Modules
13 Challenges
9 hrs 5 mins
Begin your journey to learn about Pega’s Case Management capability.
Mission
Cross-Sell on the Web
7 Modules
10 Challenges
6 hrs 25 mins
Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Mission
Cross-Sell on the Web Extended
1 Mission
6 Modules
8 Challenges
13 hrs 50 mins
The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Mission
Customer Service Developer
1 Mission
6 Modules
6 Challenges
12 hrs 50 mins
In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...
Mission
Customer Service Low-code Developer
2 Missions
7 Modules
7 Challenges
8 hrs 50 mins
Learn how easy it is to configure Pega Customer Service applications. You will learn how to create new service cases for agents to interact with...
Mission
Data and Integration Foundation
13 Modules
11 Challenges
9 hrs 45 mins
Begin your journey to learn about Pega’s Data and Integration capability.
Mission
Data Scientist
10 Modules
12 Challenges
11 hrs 40 mins
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Learn how to manage adaptive models and build...