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Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track actions...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
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