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2 hrs 25 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
3 hrs 35 mins
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
The Pega Robot Studio implementation of the PDF Connector component makes work with PDF files easier because you can visually identify the items in...
1 hr 10 mins
Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...
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