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Pega Digital Messaging
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Mission
Pega Digital Messaging
7 Modules
5 Challenges
3 hrs 54 mins
Pega Customer Service 8.6 -
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Creating a case from an email
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Challenge
Creating a case from an email
4 Tasks
20 mins
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Reviewing log files
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Challenge
Reviewing log files
3 Tasks
15 mins
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During the employee evaluation process, employees undergo an evaluation period to regularly assess their performance as new hires. To check the status...
Routing email based on content
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Challenge
Routing email based on content
4 Tasks
15 mins
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Suggesting a reply based on email content
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Challenge
Suggesting a reply based on email content
4 Tasks
15 mins
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...