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Looking for instructor-led training?
2 hrs 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
3 hrs 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
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