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Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    5 Modules

    3 Challenges

    3 hrs

    Visible to all users
  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Cross-Sell on the Web

  • Mission

    Cross-Sell on the Web

    7 Modules

    11 Challenges

    6 hrs 45 mins

    Visible to all users
  • Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

Data Scientist

  • Mission

    Data Scientist

    9 Modules

    10 Challenges

    8 hrs 35 mins

    Visible to all users
  • Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Learn how to manage adaptive models and build...

Pega Customer Decision Hub Foundation

  • Mission

    Pega Customer Decision Hub Foundation

    3 Modules

    4 Challenges

    2 hrs 35 mins

    Visible to all users
  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Customer Service Foundation

Pega Sales Automation Foundation

Creating a case completion prediction

  • Challenge

    Creating a case completion prediction

    3 Tasks

    15 mins

    Visible to all users
  • U+ Insurance implements Pega AI to optimize case automation and wants to predict if an incoming claim has a low probability of being completed in the...

Creating a churn prediction

  • Challenge

    Creating a churn prediction

    2 Tasks

    15 mins

    Visible to all users
  • U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is eligible for...

Creating a fraud prediction

  • Challenge

    Creating a fraud prediction

    3 Tasks

    15 mins

    Visible to all users
  • U+ Insurance routes incoming car insurance claims for straight-through processing when the claimed amount does not exceed a set limit. If the claimed...

Training a topic model to improve email routing

  • Challenge

    Training a topic model to improve email routing

    3 Tasks

    20 mins

    Visible to all users
  • U+ Bank uses Pega Customer Service™ to route incoming emails to the appropriate department based on the topic of the email. For several use cases (for...

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