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  • Mission

    Pega Customer Decision Hub Foundation

    3 Modules

    4 Challenges

    2 hrs 35 mins

    Visible to all users
  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

  • Module

    Creating predictions

    3 Topics

    40 mins

    Visible to all users
  • Predicting customer churn is one among many business use cases involving predictive models. Pega Customer Decision Hub™ uses predictions that use...

  • Module

    Creating predictive models

    5 Topics

    50 mins

    Visible to all users
  • In Prediction Studio, three option to leverage historical data are available: creating models using Pega machine learning, importing models created in...

  • Module

    Enabling AI in the NBA framework

    5 Topics

    50 mins

    Visible to all users
  • Learn how every next-best-action weighs customer needs against business objectives to optimize decisions based on priorities set by the business...

  • Module

    Monitoring adaptive models

    4 Topics

    50 mins

    Visible to all users
  • It is a regular data scientist task to inspect the health of the adaptive models and share the findings with the business. The predictive performance...

  • Module

    Pega AI overview

    5 Topics

    55 mins

    Visible to all users
  • Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega's omni-channel AI delivers the right action during every...

  • Module

    Text analytics for email routing

    3 Topics

    35 mins

    Visible to all users
  • Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to...

  • Module

    Updating predictions

    2 Topics

    25 mins

    Visible to all users
  • Learn how to replace the predictive model that drives a prediction with a new model. You can import a predictive model that is built on an external...

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