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Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    5 Modules

    3 Challenges

    3 hrs 5 mins

    Visible to all users
  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Cross-Sell on the Web

Pega Customer Decision Hub Foundation

  • Mission

    Pega Customer Decision Hub Foundation

    3 Modules

    4 Challenges

    2 hrs 35 mins

    Visible to all users
  • Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

Pega Customer Service Foundation

Pega Sales Automation Foundation

Senior System Architect

  • Mission

    Senior System Architect

    20 Modules

    19 Challenges

    2 Missions

    36 hrs 35 mins

    Visible to all users
  • The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

Avoiding overexposure of actions

  • Module

    Avoiding overexposure of actions

    2 Topics

    20 mins

    Visible to all users
  • Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...

Defining and managing customer actions

  • Module

    Defining and managing customer actions

    4 Topics

    35 mins

    Visible to all users
  • In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...

Next-Best-Action on digital

  • Module

    Next-Best-Action on digital

    1 Topic

    15 mins

    Visible to all users
  • Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...

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