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Conversational Channels

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Library

Product Training

Type

Mission

Module

Instructor Led Training

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Beginner

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Artificial Intelligence

Voice AI

Business Simulations

Case Management

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Conversational Channels

Chat and Messaging

Email

Customer Journeys

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DX API

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DevOps

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Enterprise Application Development

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Low-Code App Development

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Situational Layer Cake

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Role

Customer Service Developer

Pega Digital Messaging

Mission

Pega Digital Messaging

8 Modules

6 Challenges

6 hrs 10 mins

Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6
Visible to: All users
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...

Pega Diagnostic Center

Instructor Led Training

Pega Diagnostic Center

2 days
Visible to: All users
Prepare for day-to-day engineering operations by learning how to perform system activities in the environments of your Pega Platform™ applications.

P...

Digital messaging

Module

Digital messaging

3 Topics

25 mins

Pega Customer Service 8.8 (Français)
Visible to: All users
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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