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Course

Introduction to Pega Decision Management

Pega Decision Management enables more intelligent, agile business decisions. Begin your journey to mastering this powerful tool with this Introductory course. Learn about the business problems Pega Decision Management can...

Module

Avoiding Redundant Product Offerings

A customer may already own a product that you want to offer. Learn how to avoid making redundant product offers in this Advanced course. Gain hands-on experience adding 'product holdings'...

Module

Detecting Dropped Calls

Pega Decision Management is able to automatically detect when your customers suffer from call drops. Event Strategies allow you to use Next-Best-Action to respond to dropped calls in an appropriate...

Module

Assessing the Impact of a New Product Offer

Once Next-Best-Action is implemented and the business-as-usual phase begins, new products may become available that need to be factored into Next-Best-Action decisions. Learn how to use the Decision Manager Portal...

Module

Take Control of Your Next-Best-Action Strategy

The Decision Manager Portal gives business users access to and control over their Pega Decision Management implementation. In this Advanced course, Pega Decision Management experts will learn how to set...

Module

Third Party Predictive Models

Does your client have a large investment in PMML-compliant predictive models? Help them maintain that investment while making the move to Pega Decision Management. Learn what PMML is and how...

Module

Avoiding Redundant Product Offerings

A customer may already own a product that you want to offer. Learn how to avoid making redundant product offers in this Advanced course. Gain hands-on experience adding 'product holdings'...

Module

Retaining your Customers with Predictive Analytics

Customers churn but how do we identify the potential defectors and how do we retain them. In this Advanced course you will use Predictive Analytics Director to build a predictive...

Module

Enriching Business Applications with Next-Best-Action

Business applications run business processes. Decision management determines what is best for the customer. Enable a business application to optimize the customer experience by augmenting it with decision management in...

Module

Using Decision Analytics in a Decision Strategy

Predictive Analytics sounds like rocket science, right? Well at its core it is, but Pega Decision Management makes it easy to use predictive analytics to make better decisions. In this...