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Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure CPM and PegaCALL to integrate with telephony infrastructure including CTI platforms from Avaya, Cisco and Genesys and use features including soft phone and screenpop. The course also shows students how to configure and use PegaCHAT to provide customer service over chat.

Course

Certification Drop-In

Availability is limited. Register for your free exam session today! All exams will be administered onsite at the respective location. Please make sure that you have created an account with PearsonVUE prior to attending.

Course

CLSA Readiness Exam Preparation Clinic

Our Certification Test Preparation Clinics allow students to refresh their knowledge, review the exam blueprint and sample questions, and ask questions to a Certified Pega instructor online.

Course

CLSA Architecture Exam Preparation Clinic

Our Certification Test Preparation Clinics allow students to refresh their knowledge, review the exam blueprint and sample questions, and ask questions to a Certified Pega instructor online.

Course

CLSA Application Build Preparation Clinic

Our Certification Test Preparation Clinics allow students to refresh their knowledge, review the exam blueprint and sample questions, and ask questions to a Certified Pega instructor online.