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Healthcare

Course

Implementing Pega Customer Service for Healthcare

In this course, students learn about implementing Pega Customer Service for Healthcare. Students also learn about the application architecture, the application data model, and the application case types. Students will...

Course

System Administration (7.2)

Pega's System Administration Specialist course is for those who are responsible for maintaining the health of systems installed in their enterprise. Our system administration and performance analysis tools help you...

Course

Implementing Pega Activities

The Implementing Pega Activities course is designed to for Certified System Architects to enhance their knowledge on creation of activity rules.

Course

Configuring Pega Customer Service Applications

Configuring Pega Customer Service Applications is for technical roles looking to understand the structure and configuration options for Pega Customer Service applications. Learn to use the Interaction Driver to create...

Course

Implementing Care Management

In this course, participants will learn how to implement a Care Management Application and build out the utilization management program so that it meets site-specific process and connectivity requirements.

Course

CPM: Advanced

This course is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega Customer Process Manager (CPM) framework. It covers...

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure...

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...

Course

CLSA Part II Exam Preparation (7.1)

The student builds a Pega application from end-to-end with a seasoned Certified Lead System Architect serving as an advisor. Morning design discussions are hosted by the Lead System Architect in...

Course

Getting Started with Pega

This course provides students with an overview of Pega 7 and how business users can use Pega 7’s Build for Change technology to automate business processes and enable a more...