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Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...

Course

CPM: Advanced

This course is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega Customer Process Manager (CPM) framework. It covers...

Course

Implementing Pega Activities

The Implementing Pega Activities course is designed to for Certified System Architects to enhance their knowledge on creation of activity rules.

Course

DCO Project Workshop

In this course, we demonstrate how to use Pega’s DCO to maximize the return on business application development. After a brief introduction to the basics of DCO, participants learn to...