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Module English Customer Service Developer Beginner Advanced (Clear filters)

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Digital messaging

  • Module

    Digital messaging

    3 Topics

    25 mins

         Visible to: All users

  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Pega Voice AI introduction

  • Module

    Pega Voice AI introduction

    2 Topics

    25 mins

         Visible to: All users

  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Configuring Pega Call

  • Module

    Configuring Pega Call

    5 Topics

    50 mins

         Visible to: All users

  • The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
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