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PRPC

Course

PRPC: Fundamentals

This course explains how Pega's Customer Oriented Architecture can help your company fulfill its business goals. It covers the features and benefits enabling business users and developers to work together...

Course

What's New in PRPC 6.3

This course summarizes the new and enhanced features in 6.3 that provide functional, performance, or productivity benefits for system architects, business architects, and system administrators. Lessons consists of feature explanations...

Course

PRPC: Business Architect Essentials

This course teaches business analysts and architects how to use PRPC to design and build an application to automate their business processes. Students learn how to use the Direct Capture...

Course

CPM: Advanced

This course is for system architects who want to deepen their knowledge and skills to design and build customer service applications using Pega Customer Process Manager (CPM) framework. It covers...

Course

PRPC: Direct Capture of Objectives

Students learn how to use Direct Capture of Objectives tools, practices, and capabilities to more efficiently implement PegaRULES Process Commander (PRPC) solutions. Students use DCO tools and practices to identify...

Course

PRPC: Senior System Architect

The Senior System Architect program is an advanced course for those who want to learn PRPC concepts by designing and building for reusability across multiple lines of business.

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure...

Course

PRPC: Fast Track

In Fast Track students learn how to create PegaRULES Process Commander (PRPC) solutions by extending an existing application using the Application Profile and Application Accelerator. Students also define properties, modify...

Course

PRPC: Bootcamp

Bootcamp is for those who want to focus on building applications for reuse that solve complex business problems. Students design and build for reusability across multiple lines of business.

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best...