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PRPC

Course

PRPC: Senior System Architect

The Senior System Architect program is an advanced course for those who want to learn PRPC concepts by designing and building for reusability across multiple lines of business.

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure CPM and PegaCALL to integrate with telephony infrastructure including CTI platforms from Avaya, Cisco and Genesys and use features including soft phone and screenpop. The course also shows students how to configure and use PegaCHAT to provide customer service over chat.

Course

PRPC: Bootcamp

Bootcamp is for those who want to focus on building applications for reuse that solve complex business problems. Students design and build for reusability across multiple lines of business.

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best to deploy and extend CPM to meet your business objectives.

Course

PRPC: Lead System Architect

The Lead System Architect Program concentrates on building on the PegaRULES Process Commander (PRPC) concepts and skills you learned in the Senior System Architect program to build and design an application that follows the Build for Change concept.

Course

PRPC: Architecture

This course provides an overview of the architecture of PRPC. Students will learn the functional layers that make up the PRPC architecture, how PRPC is deployed across JEE servers and databases and how PRPC scales up and across an organization to meet the most demanding application requirements.

Course

PRPC: User Experience Specialist

The PRPC User Experience Specialist course is an advanced course for System Architects who want to advance their knowledge of PRPC in the area of User Experience. The course focuses on PRPC User Experience concepts and capabilities underpinned by hands-on exercises.

Course

PRPC: Fundamentals

This course explains how Pega's Customer Oriented Architecture can help your company fulfill its business goals. It covers the features and benefits enabling business users and developers to work together to plan and manage business improvement initiatives.

Course

PRPC: Integration Specialist

The PRPC integration Specialist course is an advanced course for System Architects who want to specialize in integration. The course focuses on PRPC integration concepts and capabilities, such as Web services, messaging and file interfaces, including security and processing options and is underpinned by hands-on exercises.

Course

PRPC: Reporting Specialist

The PRPC Reporting Specialist course is an advanced course for System Architects who want to advance their knowledge of PRPC in the area of Reporting. The course focuses on PRPC Reporting concepts and capabilities underpinned by hands-on exercises.