Module
Customizing the Pega Customer Service User Interface
- Platform Version 7.22
- 1 hour
In this module, you learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update existing user interface elements...
Module
Configuring AI for Email
- Platform Version 7.4
- 1 hour
In this module, system architects learn how to configure AI for email for a Pega Customer Service application. You use hands-on exercises to learn how to suggest service cases and...
Module
Configuring AI for Email
- Platform Version 8.1
- 30 minutes
In this module, system architects learn how to configure AI for email for a Pega Customer Service application. You use hands-on exercises to learn how to suggest service cases and...
Course
Pega Customer Service Advanced
- Platform Version 8
- 4 hours
In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs, configure a chat queues, configure AI for...
Module
Integrating External Data
- Platform Version 8.1
- 90 minutes
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains contact data and use that...