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Module

Customizing the Pega Customer Service User Interface

In this module, you learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update existing user interface elements...

Module

Configuring AI for Email

In this module, system architects learn how to configure AI for email for a Pega Customer Service application. You use hands-on exercises to learn how to suggest service cases and...

Module

Configuring AI for Email

In this module, system architects learn how to configure AI for email for a Pega Customer Service application. You use hands-on exercises to learn how to suggest service cases and...

Course

Pega Customer Service Advanced

In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs, configure a chat queues, configure AI for...

Module

Integrating External Data

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains contact data and use that...