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Course

Implementing Pega Customer Service

You learn how to create a new Pega Customer Service application, integrate external data, configure the Interaction Driver, and customize the Interaction Portal user interface.

Course

Implementing Pega Field Service

In this course, students learn the basic terminology used and the activities that occur in a field service office. Participants learn how to populate a Pega Field Service implementation layer as well as use the basic features in Pega Field service

Course

Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it. Students also learn how to update the Pega Customer Service user interface by modifying the customer composite. Finally, students learn how to configure a Pega Chat server to process and route chat requests from customers.