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We found 14 results

Course

Implementing Pega Customer Service

You learn how to create a new Pega Customer Service application, integrate external data, configure the Interaction Driver, and customize the Interaction Portal user interface.

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Module

Integrating Data with Pega Customer Service

In this module, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model. Then, they extend...

Course

Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

Course

Pega Customer Service for Financial Services Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Module

Pega Customer Service Overview

In this module, students learn the capabilities of Pega Customer Service.

Module

Customizing the Pega Customer Service User Interface

In this module, system architects learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update user interface elements...

Course

Pega Customer Service Foundation

In this course, you gain experience with several products that are a part of Pega Customer Service™. You see how Pega Customer Service usesAI to determine the Next Best Action...

Module

Guiding a Customer Service Agent with Dialogs

In this module, you will learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction. You will practice these topics...

Course

Pega Customer Service Essentials

Pega Customer Service™ applications include a set of predefined case types also known as a service case or a service request. In this course, you will learn how to create...