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Engagement Leader

Course

PMF Fundamentals

Students in the PMF Fundamentals course learn the key concepts and application tools that ensures a successful PMF application implementation throughout the lifecycle of a Pega project development.

Course

Pega Platform Foundation

Learn the core principles of model-driven application design development on the Pega platform. (Content from this course is included in the System Architect Essentials and in the Business Architect Essentials courses. If you are enrolled in one of those courses, you do not need to enroll in this course.)

Course

Pega Customer Service Foundation

Students get handson experience using Pega Customer Service interactions and service cases. In addition, students learn best practices when using functions such as dialog management and coaching. Upon completion of Pega Customer.

Course

Pega Platform and Applications Overview

Pega Platform and Applications Overview introduces you to ways that Pega can enable a more agile organization by automating business processes.

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge, and Pega Self-Service Advisor. You will see how these are used to provide a positive customer service experience for customers.

Course

Introduction to Customer Decision Hub

The Customer Decision Hub enables more intelligent, agile business decisions. Begin your journey to mastering this powerful tool with this Introductory course. Learn about the business problems Pega Customer Decision Hub can solve and discover how it delivers Next-Best-Action -a decisioning approach that makes customer interactions more relevant for the customer and more valuable to the business. Explore a sample application to bolster your knowledge of key features.

Course

Introduction to Pega Marketing

Omni-channel, unified inbound and outbound, Next-Best-Action. Curious what it's all about? In this Introductory course, we will examine why and how Pega Marketing is changing the way businesses think about and do marketing. Learn how Pega Marketing's customer-centric approach addresses real business problems and delivers a truly personalized customer experience while benefitting the business. Gain hands-on experience making simple yet powerful changes to the Next-Best-Action strategies.

Course

Pega Marketing™ Foundation

Omni-channel, unified inbound and outbound, Next-Best-Action. Curious what it's all about? In this foundation course, we will examine why and how Pega Marketing™ is changing the way businesses think about and do marketing. Learn how Pega Marketing's customer-centric approach addresses real business problems and delivers a truly personalized customer experience while benefitting the business. Gain hands-on experience making simple yet powerful changes to the Next-Best-Action strategies.