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Engagement Leader

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Pega Platform Foundation

Learn the core principles of model-driven application design development on the Pega platform. (Content from this course is included in the System Architect Essentials and in the Business Architect Essentials...

Course

Pega Customer Service Foundation

Students get handson experience using Pega Customer Service interactions and service cases. In addition, students learn best practices when using functions such as dialog management and coaching. Upon completion of...

Course

Pega Platform and Applications Overview

Pega Platform and Applications Overview introduces you to ways that Pega can enable a more agile organization by automating business processes.

Course

Running a Pega Project

This course provides project managers and team members with an introduction to the best practices and methodologies needed to successfully deliver a Pega 7 project. By employing a full lifecycle...

Course

DCO Essentials

In this course, we demonstrate how to use Pega DCO to maximize the return on business application development. After a brief introduction to the basics of DCO, participants learn to...

Course

PMF Fundamentals

Students in the PMF Fundamentals course learn the key concepts and application tools that ensures a successful PMF application implementation throughout the lifecycle of a Pega project development.

Course

PRPC: Direct Capture of Objectives

Students learn how to use Direct Capture of Objectives tools, practices, and capabilities to more efficiently implement PegaRULES Process Commander (PRPC) solutions. Students use DCO tools and practices to identify...

Course

Pega Cloud Services Overview

In this course, students learn about Pega Cloud benefits and offerings and how to work with the Pega Cloud Services support team most effectively.