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System Architect

Course

CPM: Channel Services Integration

This course is an intermediate level course designed to teach Customer Process Manager (CPM) architects to integrate CPM with contact center service channels. The course shows students how to configure CPM and PegaCALL to integrate with telephony infrastructure including CTI platforms from Avaya, Cisco and Genesys and use features including soft phone and screenpop. The course also shows students how to configure and use PegaCHAT to provide customer service over chat.

Course

PRPC: Fast Track

In Fast Track students learn how to create PegaRULES Process Commander (PRPC) solutions by extending an existing application using the Application Profile and Application Accelerator. Students also define properties, modify the user interface and create business rules and processes.

Course

PRPC: Bootcamp

Bootcamp is for those who want to focus on building applications for reuse that solve complex business problems. Students design and build for reusability across multiple lines of business.

Course

CPM: Fundamentals

This course is a must for any system architect who will be designing and implementing Customer Process Manager (CPM) for their multi-channel contact center. Learn key features and how best to deploy and extend CPM to meet your business objectives.

Course

PRPC: Architecture

This course provides an overview of the architecture of PRPC. Students will learn the functional layers that make up the PRPC architecture, how PRPC is deployed across JEE servers and databases and how PRPC scales up and across an organization to meet the most demanding application requirements.

Module

Robotic Webinar: Integrating Pega and RDA

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.

Module

Robotic Webinar: HTML Table Designer and forLoops

This lesson discusses using the HTML Table Designer, and also using the forLoops component and Queries with HTML tables.

Module

Robotic Webinar: Using PDF Connectors

This lesson discusses the use of PDF Connectors and related developer tools.

Module

Robotic Webinar: Static and Browse Methods

This lesson discusses the .NET framework components and static libraries, adding static libraries to Pega Robotic Automation Studio, and then implementing static methods and browse options in a solution.

Module

Robotic Webinar: Switches, Wait, and Assisted Sign-On

This lesson discusses the implementation of the Switch component, the Wait component, and basic Assisted Sign-On functionality.