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System Architect

Course

Pega Customer Service Foundation

This course allows you to gain experience with several of the products that are a part of Pega Customer Service. You use Pega Express, Pega Chat, Pega Co-Browse, Pega Knowledge,...

Course

Pega Customer Service for Communications Foundation

In this course, students learn the key features and differentiators of Pega Customer Service for Communications. Students get hands-on experience using Pega Customer Service for Communications interactions and service cases....

Module

Customizing the Pega Customer Service User Interface

In this module, you learn how to customize the user interface of a Pega Customer Service application. You use hands-on exercises to learn how to update existing user interface elements...

Course

Implementing Pega Customer Service

In this course, students learn how to integrate external data into a Pega Customer Service application. Students familiarize themselves with the existing Pega Customer Service data model and extend it....

Module

Robotic Webinar: Integrating Pega and RDA

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.

Module

Robotic Webinar: Integrating Pega and RPA

This lesson discusses the technical connections and communication between Pega applications, Pega Robotic Runtime and Pega Robotic Automation Studio.

Course

Controlling the Flow of a Case Life Cycle

In this module, you learn how to update a case life cycle to control case workflow. Using Pega Platform's model-driven tools, you model decision points in a case life cycle,...

Module

Robotic Webinar: Integrating Pega and RDA - French

This lesson discusses the technical connections and communication between Pega applications and Pega Robotic Runtime.

Course

Pega Robotic Automation Architect Essentials

This course prepares you to develop your first Pega Robotic Automation solution. In this course, you will learn the basic functionality, process flow, terminology, and core building blocks of Pega...

Course

Designing a Case Life Cycle

In this course, students model a business process as a case life cycle in a Pega Platform application. Using Pega Platform's model-driven tools, students organize a case life cycle into...