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CDH architecture and design

  • Module

    CDH architecture and design

    4 Topics

    30 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn what Reference Architectures are and their place in the sales and delivery cycle. Using the Reference Architectures in Pega...

CDH Solution Alignment Workshop

  • Module

    CDH Solution Alignment Workshop

    1 Topic

    10 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • In this module, you learn about the concept of the Solution Alignment Workshop, its position in the sales cycle, and how to perform the workshop.

Customer Decision Hub overview

Customer Decision Hub predictions

Exploring decisions in Customer Decision Hub

  • Challenge

    Exploring decisions in Customer Decision Hub

    4 Tasks

    10 mins

    Visible to: All users
  • U+ Bank uses Pega Customer Decision Hub™ to decide which one of four credit card offers to show in a web banner when a customer logs in to the U+ Bank...

Pega Customer Decision Hub Foundation

Pega Express CDH Delivery

  • Module

    Pega Express CDH Delivery

    1 Topic

    20 mins

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

Decisioning Consultant

Pega Customer Decision Hub for Collections

  • Module

    Pega Customer Decision Hub for Collections

    6 Topics

    45 mins

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Preparing Customer Decision Hub for development

  • Module

    Preparing Customer Decision Hub for development

    3 Topics

    40 mins

    Visible to: All users
  • Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

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