Ethoca consumer clarity

The Ethoca consumer clarity API provides the following features: 

• Merchant details: Returns the merchant’s name, logo, purchase location, and additional merchant information for each merchant reference in the request. 

• Digital receipt: Returns a URL to an Ethoca-generated digital receipt when transaction references are provided and the merchant is part of the Ethoca network. 

• Carbon footprint: Returns a carbon score for a transaction to help cardholders understand the environmental impact of their purchases. 

• Subscription controls: Returns subscription information for recurring purchases and enables cardholders to manage subscriptions in one place. 

• Call center: Returns real-time merchant transaction data to support dispute resolution. This includes: 

• Merchant details: Returns the merchant name, logo, purchase location, and additional merchant information for each merchant reference in the request. 

• Transaction details: Returns order details, refund information, and merchant contact data for the transaction in question. 

• Transaction data: If the transaction is eligible for the first-party trust program, returns compelling evidence in raw JSON format. 

As an SDAA issuer, you can enable or disable the consumer clarity feature. By default, the feature is turned off. Organizations that subscribe to consumer clarity can enable it as needed.

When the feature is enabled, in the Collect supplemental information screen, the system show shows Edit control for the selcted transactions. Click Edit to invoke the API to fetch the information from Ethoca consumer clarity. 

The system opens a dialog box with the links received in response from Ethoca consumer clarity. Check Is the issue resolved? Checkbox and then click Submit. SDAA resolves the Case at the customer level itself.