Learn the importance of effective workflow names to help you easily find the workflows you want to analyze.
An administrator defines the workflow name during the process of creating the workflow. Analysts and other business users might provide workflow names to the administrator or work with the administrator during the creation process. For this reason, it is important to select effective workflow names and understand the effects of changing these names later.
Effective workflow names typically identify the captured process, such as Dispute.
Workflow names might also describe the start and end applications or screens for a workflow, such as Dispute to Payment Process.
The workflow name displays on several screens and reports in Workforce Intelligence.
The first time that Workforce Intelligence encounters a workflow, it uses the container name that the administrator entered when defining the workflow. If you change the display name of the workflow, this change does not automatically update the workflow name defined by the administrator. For the names to match, an administrator must update the container name to match the new name of the workflow. If you need to request a change to a workflow and the administrator can no longer find the workflow by name, then it is likely that a display name change was not replicated in the container name.