A workflow can consist of as few as two steps or can extend to several thousand steps. To reduce the capture of extraneous workflow sequences, choose an upper and lower time boundary.

NOTE: Defining the upper and lower bounds requires administrator access. If you do not have the necessary administrator access, then you might need to provide these values to an administrator.
The lower boundary limit instructs Workforce Intelligence to discard any workflow sequence that completes (reaches an END tag) before the minimum duration threshold is reached. Increasing this value focuses capture on longer processes and helps to eliminate captures that are too short to provide meaningful information.

The upper boundary limit instructs Workforce Intelligence to terminate and discard any sequence that has not completed (reached an END tag) before the threshold limit is reached. Decreasing this value focuses capture on shorter workflows or segments and helps eliminate the capture of long workflows that contain multiple or unrelated processes.

To select appropriate time boundaries, estimate the typical amount of time needed to complete the targeted process and choose values that allow for a range around the expected duration. For example, a process with an average duration of five minutes might have a lower limit of two minutes and an upper limit of eight minutes. An administrator can update these settings at any time, which allows for tuning over time to optimize the capture results. When in doubt, leave the default values in place, and then adjust as needed. The default for Lower Bounds is 10 seconds with a maximum value of 999 seconds. The default for Upper Bounds is 10 minutes with a maximum value of 600 minutes.