Publishing approved content

1. Log in to the Pega Knowledge portal as an Publisher.
2. Click the My work Queues tab. You will see a list of articles with the Pending-Publish status.
3. Alternatively, Click Knowledge > All content then from the Status list select Pending-Publish as the Value.
4. Find the article you want to approve, then click the Title.
5. Click the Details tab and validate the content before Publishing.
6. Optional: edit the content if necessary. KMApprover or KMPublisher roles can also approve their own edits.
   Note: For more information about editing content, see Maintaining content.

7. In the Content publication section, select Approve and then click Submit.
   

You have successfully published the content. The content status changes to Resolved-Published.

If the Author selected Upon approval from the Publish date list in the Schedule settings , the content becomes available within a few minutes. If the Author selected At selected time from the Publish date list, the content becomes available at the specified date and time.

1. If you want to reject content and send it back for edits, in the Content publication section select Reject and return for updates.
2. In the Feedback field, enter a reason for rejection or any action items or edits necessary to the content before approval can occur.
3. In the assign to list, choose where to assign the article:
   • The original author.
   • The version author
   • A specific work queue
4. Click Submit.
   

You have rejected the content. The content returns to the Creation/ Draft stage with a Pending-DraftRejected status.

After the author corrects the content issues, Authors can return content to the Approval stage with a Pending-Approval status by addressing the content issues, and the clicking Submit under the body of the content. Approvers then advance the content once again to the Publication stage with a status of Pending-Publish.