Scheduled and event-driven notifications

To receive only the measurements that are relevant and useful for you, determine what data you need to receive on a regular basis and what information is useful only when you troubleshoot a specific issue. The type and frequency of notifications that can help you the most depend on your user role.  Notifications are created only for events that are important and require immediate attention or additional action. 

You create separate notifications for each of your systems that PDC monitors.

PDC supports two types of notifications:

• Daily digest notifications
  Periodic summaries of issues that PDC detects in your system. These notifications focus on specific categories, for example, the Improvement Plan TOP 5 Web events or Improvement Plan TOP 5 Overall issues. You can configure PDC to send daily digests in any range, from daily to weekly notifications. This type of notification is most useful for manager roles and for a general overview of system health.
   
• Event-based notifications 
  Messages that PDC sends when a specific number of the same events occur during a certain timespan. You can configure the event threshold and the time interval for each notification. This type of notification is most useful for operations team members who can use them to swiftly react to stability and performance issues.

You can further customize how you receive notifications using the notification API feature in PDC. With the notification API, your system can receive notifications directly from the API. For more information, see Subscribing to Pega Diagnostic Center notifications by using a REST API.

As part of system governance, subscribers can receive the following scheduled digests to keep them up to date about the status of a monitored system:

Cases Summary
A summary of the cases that PDC created for the selected systems. Cases require at least one alert in the last 7 days to be considered active. The data is collected each day at 0:00 GMT. The report contains the active cases for a 7-day period, the new cases for a 24-hour period, and the number of unassigned cases.

To see the details of the new cases, see the New items daily report.

CDH Usage Summary 
A summary of Pega Customer Decision Hub^TM usage metrics with information on the month to date, the current day, the total usage, and the trend in usage data.

Event Summary 
A summary of events that occurred over a 24-hour period on the selected systems.

Improvement Plan Top 5 Background
A report on up to the top five most urgent issues that affect background processing for each of the categories on the selected systems (Database, Connectors, General Performance, Stability, Runtime Guardrails, Custom Cases, and Decisioning). The report displays the amount of time the system spent processing background work and shows the percentage of time spent last week compared to the time spent this week.

Improvement Plan Top 5 Overall
A complete Improvement Plan for the selected system with up to the top five most urgent issues overall for each of the categories on the selected systems. The report displays the amount of time that the system spent processing web, service, and background work and shows the percentage of time spent last week compared to the time spent this week.

Improvement Plan Top 5 Service
A report on up to the top five most urgent issues that affect services for each of the categories on the selected systems. The report displays the amount of time that the system spent processing service requests and shows the percentage of time spent last week compared to the time spent this week.

Improvement Plan Top 5 Web
A report on up to the top five most urgent issues that affect the web for each of the categories on the selected systems. The report displays the amount of time the system spent processing web requests and shows the percentage of time spent last week compared to the time spent this week.

New items daily
A list of new issues that have occurred in the last 24 hours.

Adding a new daily digest notification

Create a notification subscription:

1. In the header of PDC, click the Properties icon, and then select Notifications > Manage notifications.
2. On the Manage notifications landing page, click New notification, and then select Daily digest notifications.

In the following figure, click the + icons to learn more about adding a daily digest notification: 

Each notification informs you about an issue in your system, such as unresponsive components, exceeded time thresholds, or low resources. PDC can detect hundreds of thousands of events, and you cannot react to each event individually. Subscribe only to notifications about the events that are most relevant to your system. Because every application uses different components in different ways, you manually choose which notifications you want to receive.

Use the following best practices to configure your notifications:

• Check the list for events that require urgent attention and subscribe to the events that apply to your system. The system marks these events as #urgent.
• Focus on the events that can affect the stability of your system. These events are in the Stability category.
• If you deploy PDC on-premises or in the client-managed cloud, check the list for infrastructure events that help you to manage resources inside your system. The system marks these events as Infrastructure. These notifications are not applicable to Pega Cloud®.
• Review other notifications and subscribe to the types that are most relevant to your system.

After you use PDC for some time, you can revise your subscriptions to stay informed about the events that are most relevant to your system and application.

For more information about configuring notifications, see Managing notifications in Pega Diagnostic Center.

Adding a new event-based notification

Create a notification subscription:

1. In the header of PDC, click the Properties icon, and then select Notifications > Manage notifications.
2. On the Manage notifications landing page, click New notification, and then select Event-based notifications.

In the following figure, click the + icons to learn more about adding an event-based notification: