Smart Investigation Agent
Financial institutions face growing challenges in handling complex financial exceptions. Manual investigation of payment instructions, messaging formats, and tracking data consumes significant analyst time and introduces the risk of error. Smart Investigation Agent addresses these challenges through automated, AI-driven payment verification and anomaly detection.
Smart Investigation Agent overview
Smart Investigation Agent compares inbound payment instructions in JSON, XML, and other formats with outbound Swift International Organization for Standardization (ISO) 20022 messages or other formats. The agent orchestrates sophisticated and detailed payment analysis and real-time Swift Tracker checks to identify anomalies, determine payment location and status, and recommend resolution actions with confidence. This automated approach replaces manual, time-consuming payment verification with instantaneous AI-driven comprehensive analysis.
Quantified benefits
The Smart Investigation Agent delivers the following quantified benefits:
- Analysis time reduction: Reduces investigation time from 15-25 minutes to 1-3 minutes per case (an 85-90%reduction).
- Monthly volume impact for 5,000 payment analysis checks: Saves approximately 1,500 hours.
- Annual financial savings: could save USD 1.35 million at fully loaded costs.
- Accuracy improvement: reduces missed anomalies by 70-80%through systematic comparison.
- Resolution acceleration: resolves cases 2-3 days faster on average, through immediate, accurate diagnosis.
Qualitative benefits
The Smart Investigation Agent delivers the following qualitative benefits:
- Eliminates human error in complex technical format comparison.
- Provides consistent investigation quality regardless of the investigator’s experience level.
- Enables confident, data-driven recommendations for next steps.
- Reduces customer frustration through faster, more accurate payment status information.
- Creates a competitive advantage in payment transparency and reliability.
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