Training Pega Email Bot to identify addresses
This topic describes how you can improve the accuracy of Pega Email Bot™, manually create training records in the system. Training records provide valuable information for the email bot that strengthens the artificial intelligence algorithms and improves the text analytics model.
Walkthrough
U+ Bank wants to improve the text analysis performed by Pega Email Bot. You are asked to help train the mail bot to identify addresses. To support this scenario, you must update the training data for the MySupport channel.
On the Email channel configuration page, click the Training data tab, and then click Add records.
In the Topic field, select Address Change. Enter the text for the training record, and then click Create record.
Add two more training records for the email bot.
These examples help the bot become more accurate in identifying the entity.
Select the records and click Mark reviewed.
You build the model, so that the new records are reflected in Pega Email Bot's learning.
You learned how to improve text analytics by training the email bot.
You have reached the end of this demonstration.
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