Workbaskets
While a worklist contains work that is assigned to a particular user of the KM Portal, a workbasket contains work that is currently unassigned and awaits an action, such as knowledge content suggestions from customers that a KM Author has not yet seen.
Unassigned work
To reach the Workbaskets page, use the navigation pane of the KM Portal. First click Work, and then click Workbaskets.
After you select a workbasket, all currently unassigned articles in that workbasket are displayed, along with the name, author, and ID of the article, as well as the source, date of creation, and status. You can then click the title of an article and take appropriate actions, such as editing, approving, publishing and so on.
Note: If you have no items in your worklist and can receive work from one or more workbaskets, clicking Next Task automatically selects an unassigned article from a workbasket and assign it to you.
The following figure shows the Workbaskets landing page:
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