Extending Service-Level Agreement configurations

In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment. Additionally, you can modify default urgency settings to prioritize one case type over another case type and allow users to override the calculated urgency for specific cases as needed.

Mittel

Case Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the benefit of delaying service-level agreement processing

Configure a service-level agreement record to delay service-level processing

Identify the components of case urgency

Configure the default urgency for a case type

Override the default urgency for a case

In der folgenden Mission verfügbar:

Case Management Intermediate v1

Themen

Delayed Service-Level Agreement processing

10 Min.

Configuring delayed service-level processing

5 Min.

Assignment Urgency

15 Min.

Adjusting initial urgency for an assignment

5 Min.

Modulquiz

5 Min.