Intelligent email

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Mittel

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Define the components of the Pega Email Bot

State how Pega Email Bot integrates with an email channel in Pega Customer Service

Configure suggested replies for email response

Configure keywords for suggested cases

In der folgenden Mission verfügbar:

Email Bots for Pega Customer Service v1

Themen

What is Pega Email Bot?

5 Min.

Pega Email Bot in Pega Customer Service

5 Min.

Configuring a suggested reply

5 Min.

Modulquiz

5 Min.