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Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Building the customer analytical data model

    • Modul

      Building the customer analytical data model

      9 Themen

      1 Std. 55 Min.

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Building the Customer Insights Cache

    • Modul

      Building the Customer Insights Cache

      9 Themen

      1 Std. 45 Min.

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Claim navigation in Pega Smart Claims Engine

    • Modul

      Claim navigation in Pega Smart Claims Engine

      5 Themen

      1 Std. 20 Min.

      Pega Smart Claims Engine for Healthcare 8.6 Visible to: All users
    • This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...

    Implementing and deploying Pega Care Management

    • Modul

      Implementing and deploying Pega Care Management

      6 Themen

      55 Min.

      Pega Care Management 8.7 Visible to: All users
    • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

    Medication Therapy Management

    • Modul

      Medication Therapy Management

      2 Themen

      40 Min.

      Visible to: All users
    • Medication Therapy Management (MTM) is a free program offered as part of Medicare Part D plans to certain members that meet specific criteria, as...

    Preparing Customer Decision Hub for development

    Presenting suggestions for agents

    • Modul

      Presenting suggestions for agents

      4 Themen

      35 Min.

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Working in the Patient 360 profile

    • Modul

      Working in the Patient 360 profile

      8 Themen

      1 Std. 35 Min.

      Pega Care Management 8.7 Visible to: All users
    • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

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