As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

U+ Insurance wants one of its regional teams to start submitting E-bill registration service requests in their homegrown React-based CRM application...

The Pega Knowledge Troubleshooter provides dynamic diagnostics capabilities to help diagnose common product or service issues. It contains related...

You are asked to create content in the Pega Knowledge application to assist a CSR with the Dispute Transaction process. The goal of the content is to...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...

To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.